Terms & Conditions
Last Updated: October 13, 2026
Overview
Welcome to THE STEEZZ!
We’re glad you’re here.
These Terms & Conditions explain the guidelines for shopping with THE STEEZZ and using our website, www.thesteezz.com.
THE STEEZZ is an independent fashion label based in Vadodara, India, offering clothing and collections designed around creativity, individuality, and effortless style.
Throughout these Terms & Conditions, “THE STEEZZ,” “we,” “us,” and “our” refer to the business operating this website. “You,” “your,” and “customer” refer to anyone accessing our website or purchasing our products.
By using our website, you agree to follow the applicable terms outlined below. When placing an order, you may be asked to expressly accept these Terms.
Please read them carefully before making a purchase.
If you have any questions, our support team is here to help.
1. Using Our Website
Our website is designed to make discovering and shopping for THE STEEZZ collections simple and convenient.
When using our website, you agree to:
- Provide accurate information when placing orders.
- Use our website only for lawful purposes.
- Respect our brand, content, and intellectual property rights.
- Avoid activities that may disrupt website functionality or security.
- Refrain from submitting fraudulent orders or misleading information.
Customers under the age of 18 should use our services with the involvement and permission of a parent or legal guardian.
We may restrict access to our website where reasonably necessary to prevent fraud, security threats, or misuse.
2. Customer Accounts
You may be able to create an account to enjoy a more convenient shopping experience.
Creating an account can help you manage your personal details, view order information, and access available account features.
When creating an account, you are responsible for:
- Providing accurate and up-to-date information.
- Keeping your login credentials secure.
- Maintaining the confidentiality of your password.
- Informing us if you suspect unauthorised account activity.
If we identify fraudulent activity or serious misuse, we may temporarily restrict or suspend an account after appropriate review.
You may contact our support team for assistance with account-related concerns.
3. Product Information
At THE STEEZZ, we aim to present every product as accurately and clearly as possible.
Our product pages may include photographs, descriptions, available sizes, colours, prices, and other relevant details.
Please keep in mind:
- Product colours may appear slightly different depending on your device’s screen settings and lighting.
- Minor variations in measurements may occur within reasonable manufacturing tolerances.
- Product availability may change depending on demand and stock.
- Product images are intended to provide a clear representation of the item.
We encourage customers to review product descriptions, size guides, and available details carefully before purchasing.
If you receive an incorrect, damaged, or defective product, please contact us so we can review and resolve the issue in accordance with our policies and applicable consumer laws.
4. Pricing and Payments
All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
We aim to keep our prices accurate and updated.
The total amount payable, including applicable taxes and delivery charges, will be communicated during checkout before you confirm your purchase.
We may revise product prices or offers from time to time. Price changes will not affect orders that have already been accepted, except where legally permitted and appropriately resolved.
Payment Methods
Customers can choose from the payment methods available at checkout.
Payments are processed through authorised payment service providers.
In the event of a failed or interrupted payment, please check your payment status before attempting another transaction.
If an amount has been deducted but your order has not been confirmed, contact our support team with the relevant transaction details.
We will assist you in checking the status and coordinating with the relevant payment provider where necessary.
5. Placing an Order
Shopping with THE STEEZZ is simple.
Once you’ve found something you love, select the available size, colour, quantity, and other relevant options before proceeding to checkout.
Before confirming your order, please ensure:
- Your contact information is correct.
- Your delivery address is complete.
- Your selected product details are accurate.
- Your payment information is valid.
After placing an order, you should receive an order acknowledgement through an available communication channel.
An order may be subject to payment verification, stock availability, and other reasonable checks.
In rare situations, an order may need to be cancelled due to stock errors, payment issues, incorrect pricing, suspected fraud, or circumstances beyond our reasonable control.
If we cannot fulfil an accepted prepaid order, we will inform you and arrange an appropriate refund in accordance with applicable law.
6. Shipping and Delivery
We aim to make receiving your THE STEEZZ order a smooth experience.
Delivery availability depends on the destination, serviceable postal codes, and the shipping options offered at the time of purchase.
Delivery Information
- Orders are delivered to the shipping address provided during checkout.
- Shipping charges, if applicable, will be communicated before the order is confirmed.
- Estimated delivery timelines may vary depending on your location, product availability, and courier operations.
- Tracking details will be shared when available.
- Delivery attempts and re-delivery arrangements may depend on the courier service.
We work to ensure that orders reach customers within the estimated delivery period.
However, unexpected delays may occur due to weather conditions, transportation issues, public holidays, operational disruptions, or other circumstances beyond our reasonable control.
If your order is delayed, missing, or marked delivered but not received, please contact our support team so we can investigate.
For more information, please refer to our Shipping & Delivery Policy.
7. Order Cancellation
We understand that sometimes plans change.
If you need to cancel an order, please contact our support team as soon as possible.
Whether an order can be cancelled may depend on its processing and shipping status.
Once an order has been dispatched, cancellation may no longer be possible through the usual cancellation process. Any applicable return or refund options will remain available in accordance with our published policies and consumer protection laws.
If an eligible prepaid order is cancelled, the applicable refund will be processed through an appropriate payment method.
Any cancellation charges, where lawfully applicable, will be disclosed in advance and handled in accordance with applicable consumer protection requirements.
For complete details, please refer to our Cancellation Policy.
8. Returns, Exchanges and Refunds
Your shopping experience matters to us.
If there is an issue with your order, we want to help you find a fair and appropriate solution.
Return, exchange, and refund eligibility may depend on the product, the reason for the request, the condition of the item, and the applicable policy.
Customers should review our Returns & Refunds Policy before purchasing.
This policy will explain:
- Which products are eligible for return or exchange.
- The applicable return request period.
- How to submit a return or exchange request.
- Any condition requirements for returned products.
- The refund process and applicable timelines.
- Any permitted return shipping or processing charges.
If you receive an incorrect, damaged, or defective item, please contact us promptly with your order details and relevant photographs where available.
We will review your concern and offer an appropriate solution in accordance with applicable consumer laws.
Nothing in these Terms limits your statutory consumer rights.
9. Offers, Discounts and Promotions
Who doesn’t love a good deal?
From time to time, THE STEEZZ may introduce special offers, collection discounts, promotional codes, or limited-time campaigns.
Please note:
- Offers may be available only during specified promotional periods.
- Certain promotions may apply only to selected products or collections.
- A discount may require a valid promotional code.
- Offers may have individual eligibility conditions.
- Promotions may not always be combined unless specifically permitted.
All important promotional conditions will be communicated with the relevant offer.
We may correct genuine promotional errors or discontinue future promotional offers, subject to applicable laws and existing customer rights.
10. Intellectual Property and Brand Content
Everything that makes THE STEEZZ unique matters to us.
The THE STEEZZ brand name, original logos, brand-specific graphics, product photographs, website content, and other original creative materials are protected by applicable intellectual property laws.
Content may be owned by THE STEEZZ or by its respective rights holders.
Without the necessary permission or other lawful authorisation, you may not:
- Reproduce or commercially distribute protected brand artwork.
- Use THE STEEZZ branding in a misleading manner.
- Copy original product photographs for unauthorised commercial purposes.
- Use our content to falsely suggest an official partnership or endorsement.
- Infringe any third party’s copyright or trademark rights.
These Terms do not transfer ownership of any intellectual property to website visitors or customers.
11. Customer Reviews and Feedback
We value your opinions and experiences.
Customers may be able to submit product reviews, ratings, suggestions, or other feedback through available channels.
When sharing feedback, please ensure that:
- Your review reflects your genuine experience.
- Your comments do not contain intentionally misleading information.
- Your content does not violate another person’s rights.
- Your submissions do not include abusive, threatening, or unlawful material.
We may moderate or remove content that violates these guidelines, subject to applicable law.
Where customer reviews or testimonials are used for promotional purposes, we will respect applicable permissions and privacy requirements.
12. Prohibited Activities
To maintain a safe and reliable shopping environment, customers must not misuse our website or services.
Prohibited activities include:
- Attempting unauthorised access to accounts or website systems.
- Using fraudulent or stolen payment information.
- Impersonating another person or business.
- Spreading malicious software or harmful code.
- Interfering with website security or functionality.
- Making fraudulent purchases or refund claims.
- Using website content in violation of applicable intellectual property laws.
Where necessary, we may investigate suspicious activity and take proportionate action, including restricting access or reporting unlawful conduct to the appropriate authorities.
13. Privacy and Personal Information
Your privacy is important to THE STEEZZ.
When you shop with us, we may collect personal information necessary to process orders, arrange deliveries, communicate with you, and provide customer support.
We handle personal information in accordance with our Privacy Policy and applicable laws.
Our Privacy Policy explains:
- What information we collect.
- Why we collect it.
- How we use and share it.
- How we protect customer information.
- What privacy rights and choices may be available to you.
We encourage you to review our Privacy Policy to understand how your information is handled.
14. Third-Party Services and Links
Our website may contain links to external websites or services, including payment providers, delivery partners, and social media platforms.
These services may have their own terms, conditions, and privacy policies.
We do not control the independent content or practices of third-party websites.
Customers should review the relevant policies before using external services.
15. Website Availability
We work to keep our website accessible, accurate, and easy to use.
However, occasional interruptions may occur due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.
We may update website features, improve services, or temporarily restrict certain functions when necessary.
If you experience difficulty placing an order or accessing your account, please contact our support team.
We will make reasonable efforts to help resolve the issue.
16. Responsibilities and Limitations
We aim to provide accurate product information, reliable services, and a positive shopping experience.
However, certain circumstances may be outside our reasonable control, including unexpected technical disruptions or third-party service interruptions.
To the extent permitted by applicable law, THE STEEZZ will not be responsible for indirect or consequential losses arising solely from circumstances for which we are not legally responsible.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability arising from applicable consumer protection laws.
Your legal rights regarding defective products, deficient services, refunds, and other consumer protections remain unaffected.
17. Events Beyond Our Control
Occasionally, events outside our reasonable control may affect our ability to fulfil certain obligations.
Such events may include:
- Natural disasters.
- Extreme weather conditions.
- Transportation disruptions.
- Government restrictions.
- Widespread service interruptions.
- Other extraordinary circumstances beyond reasonable control.
If these events affect an order, we will make reasonable efforts to communicate the situation and provide an appropriate solution.
Any applicable refund or consumer rights will continue to be respected.
18. Changes to These Terms
As THE STEEZZ grows, we may occasionally update these Terms & Conditions.
Updates may reflect changes in our products, services, business operations, or applicable laws.
Revised Terms will be published on this page with an updated date.
Changes will not remove rights that customers have already acquired under applicable law or accepted transactions.
We encourage customers to review this page periodically.
19. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the applicable laws of India.
If a disagreement or concern arises regarding your order or our services, we encourage you to contact our support team first so we can try to resolve the matter fairly.
Where a dispute cannot be resolved directly, customers may use the courts, consumer commissions, or other appropriate authorities having jurisdiction under applicable law.
Nothing in these Terms limits your statutory rights or access to legally available consumer remedies.
20. Customer Support and Complaints
Need help? We’re here for you.
Whether you have a question about your order, payment, delivery, or shopping experience, our team will make reasonable efforts to assist you.
You can submit a complaint using our official customer support contact details.
We aim to acknowledge consumer grievances within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce requirements.
Some matters may require coordination with delivery or payment partners, and we will keep you informed where appropriate.
21. Contact Information
For questions about these Terms & Conditions or assistance with your order, please contact us.
Brand Name: THE STEEZZ
Legal Business Name: THE STEEZZ
Website: https://thesteezz.com
Customer Support Email: support@thesteezz.com
Contact Number: +91 9879922098
Business Address: JSM Enterprise, Bhayli, Vadodara 391410, Gujarat, India
Grievance Contact: support@thesteezz.com / +91 9879922098
We appreciate your trust in THE STEEZZ and look forward to making your shopping experience enjoyable.
THE STEEZZ — STYLE WITH EASE.
