Return, Exchange & Refund Policy
Last Updated: October 13, 2026
Our Promise to You
At THE STEEZZ, we want you to love what you wear.
Every order matters to us, and we do our best to ensure that your shopping experience is smooth and satisfying.
However, we understand that sometimes things don’t go as expected. Whether you’ve received the wrong size, an incorrect item, or a product with an issue, we’re here to help.
Please read our Return, Exchange & Refund Policy before placing your order.
1. Our Exchange Policy
We offer a 3-day exchange request window for eligible products, starting from the date your order is delivered.
You may request an exchange if:
- You received the wrong size and need a different available size.
- The product you received is damaged or defective.
- You received an incorrect product.
- There is a genuine issue with the product that requires our attention.
Size exchanges are subject to stock availability and the eligibility conditions below.
For change-of-mind purchases, we generally offer eligible size exchanges rather than refunds.
If your product is defective, incorrect, or materially different from its description, we will review your request and provide an appropriate remedy, including a refund where required by applicable consumer laws.
2. Conditions for an Exchange
To qualify for a standard size exchange, the product must meet the following conditions:
- The item must be unused and unwashed.
- The product must be in its original condition.
- Original tags must remain attached.
- The product should be returned with its original packaging.
- The item must not have been altered or damaged after delivery.
- Your exchange request must be submitted within 3 days of delivery.
For standard preference-based exchanges, products showing signs of wear, washing, alteration, or damage caused after delivery may not be eligible.
These conditions do not limit your legal rights if an item was delivered damaged, defective, or incorrect.
3. How to Request an Exchange
Need to exchange something? We’re happy to help!
Follow these simple steps:
Step 1 — Contact Us
Reach out to our customer support team within the applicable exchange window.
Email: support@thesteezz.com
WhatsApp: +91 9879922098
Step 2 — Share Your Details
Please provide:
- Your order number.
- Your registered name or contact details.
- The product you wish to exchange.
- The reason for your request.
- Your preferred replacement size, if applicable.
- Clear photographs and an unboxing video if the product is damaged, defective, or incorrect.
Step 3 — Request Review
Our team will review your request and confirm the available exchange options.
Step 4 — Return or Pickup
If your exchange is approved, we will provide instructions for returning the item or arranging a pickup where available.
Step 5 — Receive Your Replacement
Once the returned item has been received and verified, we will arrange the eligible replacement, subject to stock availability.
We’ll keep you informed about the next steps.
4. Damaged, Defective or Incorrect Products
We take product quality seriously.
If you receive a damaged, defective, or incorrect product, we’re sorry for the inconvenience.
Please contact us as soon as possible, preferably within 3 days of delivery, and provide your order details along with photographs showing the issue.
An unboxing video is mandatory when reporting a damaged, defective, or incorrect item. Please record a clear, continuous, unedited video while opening the sealed package and share it with your request.
After reviewing the issue, we will work with you to arrange an appropriate solution, which may include:
- Replacement with the correct product.
- Replacement of a defective or damaged item.
- Refund or another legally appropriate remedy where applicable.
Claims reported after the standard exchange window will be considered in accordance with applicable consumer protection laws.
5. Refund Policy
For standard change-of-mind purchases, we do not generally offer refunds simply because a customer no longer wants the product or prefers a different style.
Eligible size exchanges may be requested within the specified exchange window.
However, refunds may be available where:
- The product is defective or materially damaged.
- An incorrect product has been delivered.
- The product is materially different from its advertised description.
- We cannot fulfil an accepted prepaid order.
- The order is eligible for cancellation and a refund is due.
- A refund is otherwise required under applicable consumer protection laws.
Refunds will be processed through an appropriate payment method.
Where applicable, our support team will communicate the refund process and expected timeline. The final crediting time may depend on your bank or payment provider.
6. Size Exchange Availability
We understand that finding the right fit is important.
If you need a different size, you may request an exchange within 3 days of delivery.
Size exchanges depend on the availability of the requested size and fulfilment eligibility.
If your preferred size is unavailable, our support team will discuss the available options with you.
Please refer to the Size Guide on the product page before placing your order to reduce the chances of sizing issues.
7. Non-Eligible Standard Exchanges
Standard change-of-mind or size exchanges may be declined if:
- The request is submitted after the 3-day exchange window.
- The item has been worn, washed, or altered.
- The product is damaged due to improper use or handling after delivery.
- Original tags have been removed without a valid reason.
- The returned product does not match the item originally purchased.
Certain personalised or specially made items may have additional restrictions, provided these are clearly disclosed before purchase.
These restrictions do not apply where they would conflict with statutory rights concerning defective, incorrect, or misdescribed goods.
8. Return Pickup and Shipping
Once your exchange request is approved, our team will provide the next steps.
Reverse pickup may be available depending on your location and courier serviceability.
If reverse pickup is unavailable, we may provide alternative return instructions.
Any applicable shipping or exchange charges for a preference-based size exchange will be communicated before proceeding.
Where a return is required because of a confirmed error or defect attributable to THE STEEZZ, we will arrange an appropriate solution without unfairly charging you for our error.
Please do not send products to an address without first contacting our support team for return instructions.
9. Product Colour and Size Variations
We work to display our products as accurately as possible.
However, slight colour differences may occur due to screen settings, photography, or lighting.
Small manufacturing measurement variations may also occur within reasonable tolerances.
Minor variations do not automatically mean that a product is defective.
However, if the item is materially different from the description or measurements advertised, please contact us so we can review your concern.
10. Cancellation and Refunds
If you wish to cancel an order, please contact us as early as possible.
Cancellation availability depends on the order’s processing and dispatch status.
If an eligible prepaid order is cancelled before fulfilment, an applicable refund will be arranged.
Once an order has been dispatched, cancellation may be restricted, although return or refund rights available under applicable law will remain unaffected.
Please refer to our Cancellation Policy or contact customer support for more information.
11. Refund Processing
For approved refunds, we will communicate the refund method and expected processing timeline.
For prepaid purchases, refunds are generally arranged through the original payment method where possible.
For Cash on Delivery orders, where applicable, our support team may request appropriate bank or UPI details to process an approved monetary refund securely.
Actual crediting time may vary depending on the payment provider or banking institution.
If you have not received an approved refund within the communicated timeline, please contact us.
12. Need Help? We're Here for You
We believe good service doesn’t end after checkout.
If you have questions about an exchange, return, damaged product, or refund, feel free to contact us.
Brand: THE STEEZZ
Website: https://thesteezz.com
Support Email: support@thesteezz.com
WhatsApp / Contact Number: +91 9879922098
Support Hours: Mon–Sat, 10 AM – 6 PM
When contacting us, please keep your order number ready so we can assist you more efficiently.
We will review concerns fairly and in accordance with applicable consumer protection laws.
THANK YOU FOR SHOPPING WITH THE STEEZZ.
THE STEEZZ — STYLE WITH EASE.
