Shipping & Delivery Policy
Last Updated: October 13, 2026
Getting Your STEEZZ to You!
At THE STEEZZ, we know how exciting it is to receive something you’ve been waiting for!
We want every order to reach you safely, smoothly, and as quickly as possible. From the moment you place your order to the day it arrives at your doorstep, we’re here to make your shopping experience easy and convenient.
Here’s everything you need to know about our shipping and delivery process.
1. Order Processing
Once your order is successfully placed, our team begins preparing it for dispatch.
Order Processing Time: 1–2 business days, excluding Sundays and public holidays, unless otherwise stated for a particular product.
Once your order is confirmed, you may receive an order confirmation through your registered email address or other available communication channel.
During festive seasons, special sales, or periods of high order volume, processing may take a little longer than usual.
If there’s a significant delay, we’ll make reasonable efforts to keep you informed.
2. Shipping Across India
We’re excited to bring THE STEEZZ to customers across India!
We aim to deliver to locations supported by our shipping partners.
Delivery availability depends on your PIN code and courier serviceability.
If your location is not serviceable, our team will assist you with the available options or arrange an appropriate refund if we are unable to fulfil an accepted prepaid order.
3. Shipping Charges
We believe shopping should be simple and transparent.
Any applicable shipping charges will be displayed during checkout before you confirm your order.
Prepaid Orders: Free shipping on all orders.
Cash on Delivery (COD): Available on all orders, with no additional charge.
Any special free-shipping offers or promotional delivery benefits will be subject to the conditions mentioned with the offer.
There will be no undisclosed delivery charges added after your order is confirmed.
4. Estimated Delivery Time
We do our best to deliver your favourite STEEZZ pieces as quickly as possible.
Estimated Delivery Time: 3–5 business days after dispatch.
Delivery timelines may vary depending on:
- Your delivery location.
- Courier service availability.
- Order processing requirements.
- Public holidays and festive seasons.
- Weather conditions or unexpected logistical delays.
Please note that estimated delivery dates are not guaranteed arrival dates.
If we become aware of a significant delivery issue, we’ll make reasonable efforts to update you and help resolve it.
5. Order Tracking
The wait is always exciting!
Once your order is shipped, tracking details will be shared through an available communication channel, such as email or SMS.
You can use your tracking details to check the latest status of your shipment.
Tracking information may take some time to become available after dispatch.
If you’re having trouble tracking your order, simply contact our support team with your order number.
6. Delivery Partners
We work with third-party courier and logistics partners to deliver orders to customers.
Delivery availability and transit times may depend on courier operations in your area.
When your package arrives, we recommend checking the outer packaging for any visible damage or tampering.
If you notice anything unusual or receive a damaged package, please contact our support team promptly.
We may request photographs or other relevant details to help investigate the issue.
7. Incorrect or Incomplete Delivery Address
To help us deliver your order without delays, please make sure your shipping details are accurate.
Before placing your order, double-check:
- Full name.
- Complete delivery address.
- Correct PIN code.
- Active mobile number.
- Any necessary delivery instructions.
If you notice an error after placing your order, please contact us as soon as possible.
We’ll try to update the details before dispatch wherever operationally possible.
Once the package has been handed over to the delivery partner, address changes may not always be possible.
8. Unsuccessful Delivery Attempts
If a delivery attempt is unsuccessful because the customer is unavailable, the courier may attempt delivery again, depending on its service arrangements.
In some cases, the package may be returned to us after repeated unsuccessful attempts.
If this happens, our support team can help explain the available options for re-delivery, cancellation, or refund, as applicable.
Any permitted re-shipping charges will be communicated before a new shipment is arranged.
9. Delayed, Lost or Damaged Orders
We understand how disappointing delivery issues can be.
If your package is delayed, missing, damaged, or marked as delivered but you haven’t received it, please get in touch with our support team.
Share your order number and a brief description of the issue.
We’ll review the matter and coordinate with the delivery partner where necessary.
If an order cannot be delivered, we will provide an appropriate solution, including a refund or replacement where required by applicable law.
Your statutory consumer rights remain unaffected.
10. Pre-Order and Special Collection Shipping
Certain future collections or limited-edition releases may be made available for pre-order.
If a product is offered on a pre-order basis, its estimated dispatch timeline and any special conditions will be displayed before purchase.
Pre-order dispatch dates may differ from regular orders.
If a significant delay or fulfilment issue occurs, we will communicate available options and respect applicable cancellation and refund rights.
11. Changes and Cancellations
Need to make a change to your order?
Please contact our customer support team as soon as possible.
Order modifications and cancellations may depend on the processing and dispatch status.
Once an order has been dispatched, changes may be limited.
For more information about cancellations, exchanges, and refunds, please refer to our Return, Exchange & Refund Policy and applicable cancellation terms.
12. We're Here to Help!
Have a question about your delivery? We’re just a message away!
If you need assistance with your shipment, tracking information, or delivery status, feel free to contact us.
Brand: THE STEEZZ
Website: https://thesteezz.com
Email: support@thesteezz.com
Phone / WhatsApp: +91 9879922098
Customer Support Hours: Mon–Sat, 10 AM – 6 PM
Please include your order number when contacting us so we can assist you faster.
THANK YOU FOR SHOPPING WITH THE STEEZZ!
THE STEEZZ — STYLE WITH EASE.
