Privacy Policy
Last Updated: October 13, 2026
Introduction
Welcome to THE STEEZZ.
Your privacy is important to us, and protecting your trust is one of our priorities.
At THE STEEZZ, we believe shopping should be simple, comfortable, and worry-free. We are committed to being transparent about how your personal information is collected, used, shared, and protected.
This Privacy Policy explains how THE STEEZZ (“we,” “us,” or “our”) handles your information when you visit our website, https://thesteezz.com, explore our collections, create an account, place an order, or contact our team.
Our goal is to help you understand what happens to your information and the choices available to you.
We encourage you to read this Privacy Policy before using our services.
1. Your Privacy and Consent
We respect your right to know how your personal information is used.
When you provide information while placing an order, creating an account, or contacting us, we use it for the purposes explained in this policy and as permitted by applicable law.
Where your consent is required, we will ask for it through an appropriate notice or choice.
You may withdraw consent for activities that depend on your consent, subject to applicable laws and any information we must retain for legal or other permitted reasons.
Providing certain details, such as your name, contact number, and delivery address, may be necessary to complete your purchase.
2. Information We Collect
To provide a smooth and convenient shopping experience, we may collect information that you share with us or that is generated when you use our website.
Information You Provide
When you shop with THE STEEZZ, we may collect:
- Personal Details: Your full name and contact information.
- Contact Information: Your email address and mobile number.
- Delivery Information: Your shipping address, billing address, city, state, and postal code.
- Account Details: Information associated with your customer account, including your login details, saved addresses, and preferences.
- Order Details: Products purchased, order history, order value, and transaction status.
- Customer Support Information: Messages, questions, feedback, and other information you voluntarily share with our team.
Payment Information
When you make a purchase, your payment is handled through the payment service provider available at checkout.
We may receive information such as payment confirmation, transaction reference numbers, payment status, and refund details.
Sensitive financial information, such as complete card credentials, is handled according to the relevant payment provider’s privacy and security practices.
Information Collected Automatically
When you browse our website, certain technical information may be collected, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited
- Products viewed or searched
- Website interactions
- Cookies and similar technologies
- Approximate location derived from technical information
This information helps us understand how our website is used and support a better shopping experience.
3. How We Collect Information
We may receive your information through different sources.
Directly From You
When you create an account, place an order, complete checkout, contact us, or voluntarily submit information.
Automatically When You Browse
Through essential website functions, cookies, technical logs, and analytics tools where enabled.
From Our Service Partners
We may receive relevant information from payment providers, courier companies, and other service providers involved in processing transactions and fulfilling orders.
Through Customer Communications
If you contact us through email, phone, or our official social media channels, we may retain the information necessary to respond to your inquiry.
We aim to collect only the information reasonably necessary for the purposes described in this policy.
4. How We Use Your Information
We use your information to operate THE STEEZZ, provide our services, and make your shopping experience better.
Processing Your Orders
We use your information to confirm purchases, process transactions, prepare orders, and arrange delivery.
Keeping You Updated
We may contact you with important information regarding order confirmations, payments, dispatch, delivery, cancellations, and refunds.
Customer Support
Your information helps us respond to questions, resolve issues, and assist with order-related concerns.
Managing Your Account
If you have a customer account, we may use your information to maintain account details, provide access to order history, and support account features.
Improving Our Website
We may use browsing and usage information to identify technical issues, improve website performance, and understand which features are helpful to customers.
Personalising Your Shopping Experience
Where appropriate and permitted, we may use information about your interactions with our website to display relevant products or remember your preferences.
Marketing and Promotions
Where permitted by law, and with your consent where required, we may send information about new collections, upcoming launches, offers, and other brand updates.
Safety and Fraud Prevention
We may use relevant information to identify suspicious transactions, protect customer accounts, and prevent fraudulent activity.
Legal Requirements
We may process or retain information where necessary to comply with applicable legal, taxation, accounting, and regulatory obligations.
5. Sharing Your Personal Information
Your trust matters to us.
We may share relevant personal information with service providers when reasonably necessary to complete orders, operate our website, or provide customer support.
These may include:
Payment Providers
To securely process payments, verify transactions, and manage refunds.
Shipping and Delivery Partners
To deliver your purchases, share tracking information, and resolve delivery issues.
Technology and Security Providers
To help maintain, operate, and protect our website and related services.
Customer Support Providers
Where used, to help respond to inquiries and manage customer requests.
Analytics and Advertising Partners
Where these services are enabled and legally permitted, to understand website performance and measure promotional activities.
Legal Authorities
We may disclose information when required by applicable law, a valid legal request, or an authorised regulatory process.
We do not sell customer personal information for monetary consideration.
We expect third parties processing information on our behalf to use appropriate safeguards and handle information only for authorised purposes.
6. Payment Safety
We want you to feel confident while shopping with THE STEEZZ.
Payments are processed through authorised third-party payment service providers using the payment options available during checkout.
The relevant provider is responsible for handling sensitive payment credentials according to its applicable security practices.
THE STEEZZ may receive information such as payment status, transaction IDs, and refund confirmations to manage your orders.
For your safety, never share your password, OTP, card security code, or sensitive banking credentials through unofficial messages or calls.
If you notice an unexpected payment issue, please contact our support team.
7. Cookies and Browsing Experience
Our website may use cookies and similar technologies to support functionality and improve your experience.
Cookies are small files that help websites remember certain information when you visit.
They may be used to:
- Keep products in your shopping cart.
- Support login and checkout.
- Remember website preferences.
- Understand website traffic and performance.
- Identify technical issues.
- Measure promotions where applicable.
Your Cookie Choices
You can manage or delete cookies through your browser settings or through any cookie preference controls available on our website.
Please note that disabling essential cookies may affect certain website functions, including account access and checkout.
Where required by applicable law, we will request consent before activating non-essential cookies.
8. Marketing and Promotional Communications
We may occasionally share exciting news from THE STEEZZ, including upcoming collections, special promotions, and exclusive offers.
Promotional communications may be sent through email, SMS, or other communication channels where permitted and enabled.
You can choose to stop receiving promotional messages by following the unsubscribe instructions where available or contacting our support team.
Even if you opt out of promotions, we may continue sending important transactional messages related to your orders or account.
9. How We Protect Your Information
We understand that protecting your personal information is important.
We seek to maintain appropriate technical and organisational security measures designed to protect customer information against unauthorised access, misuse, alteration, loss, and disclosure.
These may include access controls, secure communication methods, and safeguards maintained by our authorised service providers.
While we take reasonable precautions, no internet-based system can guarantee complete security.
We encourage customers to keep their passwords private and avoid sharing account credentials.
If you suspect that your account has been accessed without permission, please contact us.
10. How Long We Keep Your Information
We keep personal information for as long as reasonably necessary to provide our services and meet applicable business or legal requirements.
For example, certain order and transaction records may be needed for:
- Order management and customer support.
- Returns and refunds.
- Accounting and taxation.
- Fraud prevention.
- Legal and regulatory compliance.
- Dispute resolution.
When personal information is no longer necessary, we will take appropriate steps to delete, anonymise, or securely dispose of it, unless further retention is permitted or required by law.
11. Your Rights and Choices
We believe you should have appropriate control over your personal information.
Depending on applicable law, you may have the following rights.
Access Your Information
You may request information about the personal data we hold or process concerning you.
Correct Your Information
If your personal details are incorrect or incomplete, you may request that they be updated.
Request Deletion
You may request the deletion of eligible personal information, subject to applicable legal requirements.
Withdraw Consent
Where processing is based on your consent, you may withdraw it through the available method or by contacting us.
Manage Promotional Messages
You may opt out of marketing communications whenever you wish.
Raise a Privacy Concern
You may contact us if you have questions or concerns about how your information is being handled.
Other rights, including rights to grievance redressal and nomination where applicable, may be available under relevant data protection laws.
To exercise a privacy-related right, please contact us using the details at the end of this policy.
We may need to verify your identity before fulfilling certain requests.
12. Updating or Deleting Your Account
If you have created an account with THE STEEZZ, you may be able to review or update certain information through your account settings.
If you wish to request account deletion or need assistance updating your personal details, please contact our support team.
We will review your request and take appropriate action in accordance with applicable law.
Please understand that deleting an account may not immediately remove information that we must retain for legal, transaction-related, security, or dispute-resolution purposes.
13. Accuracy of Your Information
Providing accurate information helps us deliver your orders and assist you efficiently.
We encourage you to ensure that your contact details, shipping address, and other relevant information are correct when placing an order.
If you discover an error, please contact us as soon as possible.
We will make reasonable efforts to help you update the information where permitted and operationally possible.
14. Children's Privacy
THE STEEZZ is not specifically intended for children under 18 years of age.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Where parental or legal guardian consent is required, that consent must be obtained before the relevant processing takes place.
If you believe that a child has provided personal information improperly, please contact us so we can review the situation and take appropriate steps.
15. Third-Party Websites and Services
Our website may contain links to external websites, payment services, delivery providers, or social media platforms.
These third-party services operate independently and may have their own privacy policies and practices.
We encourage you to review their policies before sharing personal information.
THE STEEZZ does not control the independent privacy practices of these external services.
16. International Data Processing
Some authorised technology, payment, communication, or other service providers may process or store information outside India.
Where international data processing or transfers occur, we will comply with applicable legal requirements and use appropriate safeguards where necessary.
The locations involved may depend on the service providers used to operate our business.
17. Business Changes
As THE STEEZZ grows, our business operations may change.
If our business undergoes a merger, acquisition, restructuring, or transfer of relevant assets, certain information may need to be transferred as part of that process.
Any such handling of personal information will be subject to applicable laws, confidentiality requirements, and appropriate safeguards.
Where required, we will provide additional notice or obtain consent.
18. Complaints and Grievance Redressal
Your questions and concerns are important to us.
If you believe your personal information has been handled incorrectly, or if you have a complaint about our privacy practices, please contact us.
To help us review your concern, you may include:
- Your name and contact information.
- A brief explanation of your concern.
- Relevant order or account information, if applicable.
- Any other details that may help us investigate.
We will review your request and respond within the timeframe required by applicable law.
Where available under applicable law, you may also have the right to approach the relevant data protection authority after following the required grievance procedures.
19. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time as our business, services, technology, or legal obligations change.
Whenever changes are made, we will publish the revised policy on this page and update the “Last Updated” date.
If a change requires additional notice or consent under applicable law, we will take the necessary steps.
We encourage you to review this page occasionally to stay informed about our privacy practices.
20. Governing Law
This Privacy Policy is governed by applicable laws of India.
We aim to handle personal information in accordance with relevant privacy and data protection requirements.
Nothing in this policy limits any legal rights or remedies available to customers under applicable law.
21. Contact Us
Have a question about your privacy? We’re here to help.
If you would like to access, correct, or request deletion of personal information, or raise a privacy-related concern, please contact us.
Brand Name: THE STEEZZ
Legal Business Name: THE STEEZZ
Website: https://thesteezz.com
Customer Support Email: support@thesteezz.com
Contact Number: +91 9879922098
Business Address: JSM Enterprise, Bhayli, Vadodara 391410, Gujarat, India
Privacy / Grievance Contact: support@thesteezz.com
We value the trust you place in THE STEEZZ and are committed to treating your personal information responsibly.
Thank you for choosing THE STEEZZ.
THE STEEZZ — STYLE WITH EASE.
